Refund and Cancellation Policy

posted on
August 30, 2024

Refund and Cancellation Policy

1. General Overview

At Desirenovel, we are committed to providing the best online dating experience. We understand that sometimes situations change, and you may need to cancel your subscription or request a refund. Please review our policy below to understand our terms and conditions regarding cancellations and refunds.

2. Subscription Cancellation

  • Monthly Subscriptions: You can cancel your monthly subscription at any time. However, no refunds will be provided for the remaining period of the month once the payment has been processed. You will continue to have access to premium features until the end of your current billing cycle.

3. Refund Policy

  • Eligibility for Refunds: Refunds will only be considered under the following circumstances:
    • You were charged for a subscription you did not authorize.
    • You experienced technical issues that prevented you from using the platform’s services, and our support team was unable to resolve the problem.
    • You canceled your subscription within 24 hours of the renewal date and did not use any premium features during that period.
  • Non-Refundable Services: Payments for any promotional offers, special packages, or one-time services (such as profile boosts, featured listings, etc.) are non-refundable.

4. How to Request a Refund or Cancel Your Subscription

  • To request a refund or cancel your subscription, please contact our support team at admin@desirenovel.com. Be sure to include your username, the reason for your request, and any relevant transaction details.
  • Our team will review your request and respond within 5-7 business days.

5. Dispute Resolution

  • If you believe your refund request was unjustly denied, you may escalate the issue by contacting us directly at admin@desirenovel.com. We will work with you to resolve the matter as quickly and fairly as possible.

6. Changes to This Policy

  • Desirenovel reserves the right to modify this refund and cancellation policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy.